Terms & Conditions

1. General Provisions

• 1.1 — 1DG reserves the right to modify, suspend, reorganize, or discontinue any service, feature, pricing, system, or information published on the platform without prior notice.
• 1.2 — Continued use of the platform after any modification constitutes acceptance of the updated Terms.
• 1.3 — Users must not engage in abusive, defamatory, threatening, obscene, politically sensitive, violent, unlawful, or otherwise inappropriate conduct while using the platform.
• 1.4 — Any violation of these Terms may result in immediate account suspension or permanent termination without prior notice or refund.
• 1.5 — Service quantities are generally described per 1000 units unless otherwise specified. Users are solely responsible for reviewing and understanding service descriptions before placing orders.
• 1.6 — 1DG does not guarantee exact delivery speed, performance, retention rate, ranking stability, or uninterrupted availability of any service due to constant algorithm and policy changes made by third-party social media platforms.
• 1.7 — All services are provided on a commercially reasonable basis and may vary depending on platform conditions, API limitations, provider availability, regional restrictions, or external factors beyond 1DG's control.

2. Credit System and Payments

• 2.1 — All balances displayed on the platform are represented in the form of "Credits", which are internal virtual units used solely within the 1DG ecosystem.
• 2.2 — When users deposit funds through supported payment methods, the deposited amount will be converted into Credits based on the exchange rate determined by 1DG at the time of deposit.
• 2.3 — Credit is not legal tender, electronic money, cryptocurrency, bank-stored value, investment product, or financial instrument.
• 2.4 — Credit does not represent ownership of fiat currency, including USD, EUR, VND, or any other currency.
• 2.5 — Credits cannot be redeemed for cash, transferred externally, withdrawn, exchanged, resold, or converted back into fiat currency unless explicitly approved by 1DG management.
• 2.6 — 1DG reserves the right to modify exchange rates, bonus structures, promotional credits, or conversion mechanisms at any time without prior notice.
• 2.7 — Promotional Credits, bonus balances, compensation balances, or gifted Credits may be subject to expiration or additional conditions.
• 2.8 — Users acknowledge that transaction fees, exchange-rate fluctuations, taxes, gateway costs, banking charges, or third-party processing fees may affect deposited amounts.
• 2.9 — In the event of disputes, payment reversals, chargebacks, unauthorized transactions, fraud investigations, or suspicious financial activity, 1DG reserves the right to freeze, deduct, adjust, or terminate user balances and accounts.

3. Prohibited Activities and Anti-Fraud Policy

Users expressly agree not to engage in any fraudulent, illegal, unethical, or abusive activities, including but not limited to:

4. User Responsibilities

• 4.1 — Users are solely responsible for maintaining account security, passwords, API keys, and authentication credentials.
• 4.2 — Users are fully responsible for all activities conducted through their accounts.
• 4.3 — Users may not interfere with or disrupt the experience of other users on the platform.
• 4.4 — Users may not publicly disclose private conversations, support chats, internal methods, or confidential business information belonging to 1DG without written permission.
• 4.5 — Users are responsible for ensuring that all submitted links, usernames, content, and target accounts are valid, public, and compatible with ordered services.
• 4.6 — Orders placed on deleted, banned, restricted, invalid, private, or inaccessible accounts are not eligible for refunds.

5. Service Delivery and Limitations

• 5.1 — Delivery times displayed on the platform are estimates only and are not guaranteed.
• 5.2 — Certain services may experience delays, interruptions, speed fluctuations, drops, or cancellations due to social media platform updates or provider-side issues.
• 5.3 — 1DG is not responsible for account suspensions, content removals, shadow bans, demonetization, ranking losses, or other actions imposed by third-party platforms.
• 5.4 — Users understand that social media platforms may independently remove engagement, views, followers, likes, or interactions delivered through the services.
• 5.5 — Duplicate, overlapping, or conflicting orders placed by users may negatively affect delivery quality and are not eligible for compensation.

6. Refund and Cancellation Policy

• 6.1 — All deposits, uploaded balances, and purchased Credits are final and non-refundable unless otherwise determined by 1DG management.
• 6.2 — Orders cannot be canceled once processing has started.
• 6.3 — If a provider fails to deliver part of an order, 1DG may issue a partial refund in Credits for the undelivered portion.
• 6.4 — Refunds are not provided for: user mistakes, incorrect links, private accounts, deleted content, banned accounts, platform algorithm changes, or misunderstanding of service descriptions.
• 6.5 — Any user involved in chargebacks, fraudulent claims, payment abuse, or unauthorized disputes may be permanently blacklisted.

7. Intellectual Property

• 7.1 — All platform content, software, systems, databases, branding, logos, designs, APIs, and operational methods are the intellectual property of 1DG or its licensors.
• 7.2 — Users may not copy, reproduce, distribute, reverse engineer, or commercially exploit any part of the platform without prior written consent.

8. Privacy and Data Protection

• 8.1 — 1DG implements commercially reasonable technical and organizational measures to protect user data.
• 8.2 — 1DG does not store full payment card information on its servers.
• 8.3 — User information may only be disclosed when required by law, during fraud investigations, or to payment providers/partners necessary for service fulfillment.
• 8.4 — While reasonable security measures are implemented, 1DG cannot guarantee absolute protection against cyberattacks, breaches, or unauthorized third-party access.

9. Disclaimer of Warranties

• 9.1 — All services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.
• 9.2 — 1DG makes no guarantees regarding service continuity, revenue generation, monetization approval, search ranking stability, social media growth outcomes, or business performance.
• 9.3 — Users acknowledge that all services are used at their own risk.

10. Limitation of Liability

• 10.1 — To the maximum extent permitted by law, 1DG shall not be liable for indirect damages, loss of profits, data loss, business interruption, reputation damage, third-party platform penalties, or account suspensions.
• 10.2 — 1DG's maximum liability shall never exceed the total amount paid by the user for the affected service.

11. Account Termination

• 11.1 — 1DG reserves the right to suspend, restrict, or terminate any account at its sole discretion for violations of these Terms.
• 11.2 — Upon termination, all unused Credits, balances, and access rights may be permanently forfeited.

12. Legal Compliance

• 12.1 — Users agree to comply with all applicable local and international laws related to online commerce, payment processing, data privacy, intellectual property, cybersecurity, and advertising regulations.
• 12.2 — 1DG reserves the right to cooperate with law enforcement agencies and financial institutions regarding fraud investigations or legal compliance matters.

13. Governing Law and Jurisdiction

• 13.1 — These Terms shall be governed and interpreted in accordance with applicable laws.
• 13.2 — Any disputes arising from the use of the platform shall be resolved in the competent courts of jurisdiction.